| Title |
Enhancing Timeliness and Accuracy of Match Date Notifications |
| Author |
Yonten, ynetnoy07@gmail.com |
| Stakeholders |
Students, Team Members, CRs, Sports Counselors, Staff |
| Date |
12/02/2024 |
| Project Background |
The objective is to improve the communication of match dates to students and team members.
This project aims to ensure notifications are timely, accurate, and effectively distributed to enhance participation
and preparedness for all stakeholders involved. |
| Research Goals |
The primary goal is to identify the best methods and tools for timely and accurate dissemination
of match dates. We aim to improve user satisfaction, increase match attendance and participation, and streamline the communication process. |
| Research Questions |
- What are the current challenges in the match date notification process?
- How can technology be leveraged to provide timely and accurate notifications?
- What are the preferred communication channels for students and team members?
- How frequently should match date notifications be sent out to maximize preparedness and attendance?
- What best practices can be adopted from other successful notification systems?
|
| Key Performance Indicators (KPIs) |
- Notification timeliness: Average time between match scheduling and notification
- User engagement: Number of users who view and respond to notifications
- User satisfaction: Feedback ratings on notification effectiveness
- Communication accuracy: Number of errors or changes in match date notifications
|
| Methodology |
Mixed Methods Approach
Location: Online surveys, focus groups, and user testing sessions
Date: Conducted over a six-week period
Participants: Students, CRs. Sessions will last approximately 1 hour each, followed by a debriefing period.
|
| Participants |
- Students from various years and courses
- Sports counselors
- Class Representatives (CRs)
- Staff of GCIT
|
| Script |
-
Task 1: Survey on current notification satisfaction.
Follow-Up: What do you find most frustrating about the current notification system?
-
Task 2: Focus group discussion on preferred communication methods.
Follow-Up: Which communication channels do you prefer for receiving match notifications and why?
-
Task 3: User testing of proposed notification system.
Follow-Up: How clear and timely did you find the notifications in the new system?
Post-Task Questionnaire: Participants will rate their experience on factors such as notification timeliness, clarity, and overall satisfaction with the new system.
|
